Help Center | Frequently Asked Questions

Club Membership
1. What are the benefits of being a member?
2. What are the benefits of being a Life Member?
3. What are the benefits of being a Premier Life Member?

Invoices and Payments
1. I have returned an item, why did I receive an invoice?
2. I have sent in payment, why am I still receiving an invoice?
3. Can I view my invoices online?

Auto Renewal Program
1. What is Auto Renewal?
2. How do I enroll in Auto Renewal?
3. Will I receive notification before my credit card is charged?

Life/Premier Member Auto-Charge
1. What is Auto-Charge?
2. How do I enroll in Auto-Charge?
3. Will I receive notification before my credit card is charged?

Magazine Questions
1. How many issues of Gardening How To magazine are published each year?
2. How do I order a current or back issue of Gardening How To?
3. How do I contact the editors?

Make Changes to My Profiles
1. How do I update my Private Profile?
2. How do I update my Public Profile?

Membership Renewal
1. How do I renew my membership?
2. When will my membership expire?
3. Why have I received a renewal notice when my membership is still valid?

Product Testing
1. How do I participate in the Product Testing Program?
2. Where can I find the Product Test Profile Form?
3. How do I know if I am enrolled in Product Testing?

Products
1. Why did I receive a product in the mail? I don't remember ordering it.

Rebates
1. How can I track my rebate status?

Returns
1. How do I return an item?

User Name and Password
1. How do I create my user name and password?
2. I can't log in using my user name and password.
3. I forgot my user name and password.

Website
1. How do I log in to the website?
2. How do I sign up for the club e-newsletter?
3. What is My Account?

Where Do I Find
1. Where do I find my member number?
2. Where do I find my billing/reference number?
3. How do I contact the club?

Still need help?